Frequently Asked Questions :: Trillium Sales Group Inc.

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Frequently Asked Questions

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How late are you open?

Trillium Sales Group is open for business 9AM-5PM EST, Monday-Friday.

How do I place my order?

Placing an order is as easy as calling our courteous and knowledgeable staff at 1-800-745-4031.

How long does it take to place an order?

Normally an order can be processed in under an hour, pending your review and approval of all necessary paper work.

Who do I contact about my order?

Send an email to sales@trilliumsalesgroup.com or call us at 1-800-745-4031.

How do I pay Trillium Sales Group?

We accept Visa, Mastercard and American Express. We also accept company checks, but we must receive the check before producing your order.

Do you accept company purchase orders?

We accept most major credit cards, but we prefer MasterCard and Visa. We also accept company checks, but we must receive the check before sending your order to production.

What if I need my item right away?

Our prices reflect normal production time of the items on our website. However, if you do need your items right away, we may be able to rush your order at an additional charge.

Do You Ship Internationally?

Yes, we ship worldwide

Will my information be shared with anyone?

No. Your information will not be shared or sold to any third party or affiliate. Trillium Sales Group has a strict privacy and security Trillium Sales Group is secure and used solely for internal purposes.

How do I know if my logo/artwork meets your requirements?

To know for certain if your logo/artwork meets our requirements, simply send us your artwork and we will review it for you at no charge.

Where do I send my logo/artwork?

Send your logo/artwork artsdept@trilliumsalesgroup.com

Can I fax you my logo/artwork?

No. Unfortunately you cannot fax us your artwork since it has very poor resolution. It is also useless to us for multiple color jobs since faxes are in black and white.

What if my email will not allow me to send you the logo/artwork?

If your email does not allow you to send your logo/artwork, please mail your file to:

Trillium Sales Group Inc.
1181 Finch Ave. West Unit 7&8
Toronto, ON M3J 2V8

For more information on logo/artwork, or any other questions please call our customer support department at 1-800-745-4031.

What is a running charge?

A running charge is applied to your order whenever you customize your item with additional colors and/or features. This charge is meant to cover the material cost of running your item through the machines. For example, if you want an additional color imprinted on your item, the running charge would be the cost for the ink used.

What is setup charge?

A setup-charge covers the costs in setting up the complex machinery to run your order. If you order any optional features with your item, a set-up charge may be added for each option. For example, if you order a t-shirt and you want a second color, you will incur an additional set-up charge because the t-shirts will have to be set up on the machines again to have the second color applied.